Frequently asked questions
Shipping & Turnaround
What is your turnaround time?
My typical turnaround is 5-10 business days. I will contact you if there will be any delays. Current turnaround approximately 2 weeks.
What are your shipping policies?
Flat rate shipping, $3.50 US and $17.00 Intl. If shipping charges are considerably cheaper for International orders, I will refund excess charges.
Will I have to pay customs, taxes or duties?
International customers may be subject to import taxes, customs duties, and/or fees collected by the destination country. These charges are typically due once the package arrives in the destination country.
Why does it take so long to get my order?
All my toys are handmade by me, Jessie, in my home studio located in Springdale, WA. Since I make each toy based upon your choices, i.e. ear/tail color, herbs or not, etc., it takes 5-10 business days to get orders shipped out. When I am not making super fun kitty toys, my husband and I run our small bison farm and life on a small farm can be unpredictable (seriously!) so, sometimes I need a few extra days. I will keep you informed of any delays.
Where are your hides sourced?
Where are your toys made?
Each toy is handmade by me in my home studio located in Springdale, WA.
What is silvervine?
Silvervine is a plant that grows in eastern Asia that many cats go crazy over like they do catnip. Also, many cats that don't react to catnip do react to silvervine. It is non-toxic and most cats seem to like it.
Do you wholesale?
Do you donate toys?
I only donate to local shelters that I work with and know.
Do you offer refunds or exchanges?
If for any reason you are not satisfied, contact us within 7 days after receiving your order. You may return the toy but it must be in original and unused condition. Once received we will gladly refund you the full purchase price, however shipping charges will not be refunded.
Do you guarantee your toys?
Although made to be durable, the toy will eventually succumb to kitty Tortures! Please be sure to frequently examine the toy to make sure it is still safe for kitty to play with.
What payments do you accept?
We use PayPal for all our transactions.