Frequently asked questions

Shipping & Turnaround

What is your turnaround time?

My typical turnaround is 5-10 business days. I will contact you if there will be any delays. Current turnaround approximately 2 weeks.



What are your shipping policies?

Flat rate shipping, $3.50 US and $17.00 Intl. If shipping charges are considerably cheaper for International orders, I will refund excess charges. All orders ship via USPS First Class Mail or First Class International. We ship to Australia, Canada, France, New Zealand, Germany, Ireland, Switzerland, and UK. IMPORTANT: International orders may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges are typically due once the package arrives in the destination country.



Will I have to pay customs, taxes or duties?

International customers may be subject to import taxes, customs duties, and/or fees collected by the destination country. These charges are typically due once the package arrives in the destination country.



Why does it take so long to get my order?

All my toys are handmade by me, Jessie, in my home studio located in Springdale, WA. Since I make each toy based upon your choices, i.e. ear/tail color, herbs or not, etc., it takes 5-10 business days to get orders shipped out. When I am not making super fun kitty toys, my husband and I run our small bison farm and life on a small farm can be unpredictable (seriously!) so, sometimes I need a few extra days. I will keep you informed of any delays.



Toy information

Where are your hides sourced?

The buffalo aka bison hides/scraps are from my late mother's large bison ranch in WI. The rabbit comes from a very reputable company who sources from ethically raised meat rabbits. The sheepskin comes from meat animals that are raised on sustainable farms and are ethically raised.



Where are your toys made?

Each toy is handmade by me in my home studio located in Springdale, WA.



What is silvervine?

Silvervine is a plant that grows in eastern Asia that many cats go crazy over like they do catnip. Also, many cats that don't react to catnip do react to silvervine. It is non-toxic and most cats seem to like it.



Policies

Do you wholesale?

We do not sell wholesale or offer bulk sales.



Do you donate toys?

I only donate to local shelters that I work with and know.



Do you offer refunds or exchanges?

If for any reason you are not satisfied, contact us within 7 days after receiving your order. You may return the toy but it must be in original and unused condition. Once received we will gladly refund you the full purchase price, however shipping charges will not be refunded.



Do you guarantee your toys?

Each toy is a one-of-a-kind creation. Fur length, color, and texture will vary. We guarantee excellent workmanship. However, we do not guarantee if toy is chewed or abused.
Although made to be durable, the toy will eventually succumb to kitty Tortures! Please be sure to frequently examine the toy to make sure it is still safe for kitty to play with.



What payments do you accept?

We use PayPal for all our transactions.



©2012-2021 by THE ECSTATIC CAT - MADE IN SPRINGDALE, WASHINGTON USA