Policies 

Welcome

We here at Ecstatic Cat strive to offer the best possible cat toys. Our toys are thoroughly tested by our 7 (yes, 7) kitties and receive the "paws up" before ever being offered to fellow cat. We hope that your cats have a perfectly wonderful time with the toys for years to come.

 

Payment

Payments are accepted through Paypal.

 

Shipping

Flat rate shipping, $3.25 US and $17.00 Intl.  If shipping charges are considerably cheaper for International orders, I will refund excess charges.  All orders ship via USPS First Class Mail or First Class International.

We ship to Australia, Canada, France, New Zealand, Germany, Switzerland and UK.

TURNAROUND TIME: Each toy is handmade in our home studio located in Springdale, WA. We try to make and send orders within a day or two however, our typical turnaround is 5-7 business days. We will contact you if there will be any delays.

 

Additional Info


MISC: Each toy is a one-of-a-kind creation. Fur length, color and texture will vary. We guarantee excellent workmanship. However, we do not guarantee if toy is chewed or abused. 


Although made to be durable, the toy will eventually succumb to kitty Tortures! Please be sure to frequently examine the toy to make sure it is still safe for kitty to play with.


DONATION REQUESTS: I only donate to local shelters that I work with and know.

WHOLESALE INQUIRIES: We do not sell wholesale or offer bulk sales.

 

Refunds and Exchanges

We hope you enjoy your new kitty toy! If for any reason you are not satisfied, contact us within 7 days after receiving your order. You may return the toy but it must be in original and unused condition. Once received we will gladly refund you the full purchase price, however shipping charges will not be refunded.

 

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Thank you for choosing our toys!

Your Kitty will go wild!

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©2019 by ECSTATIC CAT - MADE IN SPRINGDALE, WASHINGTON USA